Complete Range of Operation and Maintenance Services

Sukhchain Singh
7 min readJun 25, 2021

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The objective of operation and maintenance services is optimizing operations with an aim to enhance availability, output, and efficiency. The focus of operations and maintenance service is on strong operating capabilities, digital technology, and ultra-efficient asset support. They are experts in designing asset-led solutions to increase efficiency and reduce operating costs. The operation and maintenance wing of a company gives importance to the safe management of assets. A typical operation and maintenance services company customize their support to provide value-adding outcomes. Effective implementation of operation and maintenance services lead to increased production, optimized efficiency, and lowered lifting costs.

Incorporating IoT into Operation and Maintenance Services

Operation and maintenance planning for buildings is a new methodology and planning refers to having a comprehensive operations and maintenance plan for buildings as far as facility managers are concerned. It features the strategy for maintaining and extending the service life of critical building systems like HVAC( Heating, Ventilation and Air Conditioning). Following an operation and maintenance strategy is helpful in preventing the breakdown of systems at inopportune times and it ensures that they are operating at peak efficiency. Incorporating IoT (Internet of Things) into operation and maintenance strategy increases the efficiency of operations.

Focusing on Repair and Maintenance Building

· An ideal building maintenance plan delivers cost savings to improve bottom-line profitability and it covers the maintenance strategy, emergency plans, and budgeting.

· The operation and maintenance services team of a company will have to focus on the repair and maintenance of the building.

· Maintenance can be defined as the combination of technical and administrative activities carried out to retain an item.

· The work undertaken to keep, restore, and improve every facility is called maintenance and its aim is to sustain the utility of the facility.

· Facilities operations and maintenance include a wide spectrum of services, competencies, processes, and tools.

· Maintenance and repair services help a business organization to operate smoothly as well as seamlessly.

· The ultimate goal of an operations and maintenance company is to control the resources, time, and costs of a company.

· Highly trained teams of operation and maintenance companies are equipped with necessary resources to offer solutions that minimize downtime.

Planned Maintenance Works

A conventional operations and maintenance company offers planned and unplanned maintenance works. Property management is a sub-service offered under repair and maintenance services. It consists of overseeing the repair as well as maintenance needs of industrial real estate, commercial and residential. An operation and maintenance service company act on behalf of the owner working to preserve the property value. Property management services offered by a typical operation and maintenance services company include the repair and maintenance of heating, air conditioning, lifts, fire systems, floors, grounds, lighting, cracked walls, and regular planned maintenance.

operation and maintenance company

Facility Management as the Mixture of Different Activities

· Facility management can be defined as a set of managerial services performed to support a particular business do business.

· It is a mixture of all the activities for integrating business administration, behavioral science, architecture, and engineering service.

· Operations and maintenance services are performed in a systematic as well as strategic manner.

· Facility management is provided by managing agents, providing in-house facilities management departments, full service provided by multiservice companies and facility management contractors.

Strategic Planning Required for Facility Management

Facilities management is regarded as an integral management criterion and it requires strategic planning. The activities included in facility management are asset management, master planning, space management, estates strategies, maintenance, refurbishment, acquisition, project management, MEP, technical services, contract management, sustainability, budget management, brand management, quality assessment, regulatory compliance, asset exploitation, income generation and bring change in work practices. An organization implements facility management through facility managers and facility managers work for construction companies, property management companies, business service outsourcing companies, universities and hospitals.

· BIM (Building Information Modeling) needs facility management in order to ensure that the information generated during the design process and construction is appropriate for the operational needs and asset management.

· A software named as Computer-Aided Facility Management (CAFM) can be used to manage property portfolios.

· Effective operation and maintenance services are becoming increasingly important in the contemporary internet era.

· Buildings need to be managed effectively in order to avoid business disruption and leverage data insights and this is where facility management comes in.

· Facility manager in a construction organization is equipped with identifying areas for greater efficiency and cost-saving.

Effective facility management is absolutely necessary for any business organization including premiere construction organizations. Good facility management offers greater adaptability, flexibility, and sustainability for business organizations. Facility management services ensure smooth business operations that are not interrupted by technical difficulties. The specific roles of a facility manager vary from company to company and they are responsible for the maintenance and upkeep of a firm’s buildings. A facility management professional ensures that the building meets legal requirements, health standards as well as safety standards. A conventional facility manager, working on both a strategic and operational level, operates across different business functions.

A facility manager is tasked with providing a plethora of different services including property strategy, space management, building maintenance, communications infrastructure, testing, inspections, building administration, contract management, security, facility maintenance planning, managing renovations and managing refurbishments. A facility manager is held responsible for sourcing contracts, overseeing contracts, advising businesses on increasing efficiency, supervising teams of staff, dealing with emergencies, managing budgets, planning for the future, overseeing renovations, helping with office relocations, and drafting maintenance reports. Outsourcing facility maintenance is an option for companies without internal facility maintenance experts. An outsourced facility provider can handle the responsibilities of the facility manager and they can do the entire facility maintenance services.

Strategic planning, maintenance, managing third-party suppliers, and supporting staff are the primary responsibilities of the so-called facility manager. An effective facilities manager can offer lots of business to the construction organization and he or she will have to work on scheduling regular maintenance, handling contractual matters, providing occupants with the right equipment, ensuring that occupants are happy and safe through space management, and ensuring that premises are kept secure. Another key role of operations and maintenance services is ensuring that occupants are happy and they get the most from their built environment.

The main objective of a facility manager is to keep a facility in the best working order in order to generate revenue. It can be achieved through efficient workspace management such as the design of office layouts. A facilities manager ensures that shared spaces are clean and he provides the required furniture or equipment. The facilities manager will have to work across a wide range of disciplines as chief of a building’s entire operations and they can be categorized into hard and soft services. A facility manager should have a crystal clear idea about the differences between hard services and soft services.

Hard facility management tasks comprise the management of a building’s physical space including property strategy, onsite building management, offsite building management, contract management, space management, maintenance of HVAC, lighting inspections, plumbing inspections, electrical inspections, and providing emergency responses. Soft facilities management refers to the management of the service a business depends on to offer a safe built environment including health management, safety management, building security, waste management services, budget management, workspace management, cleaning facilities, and catering. A facility manager helps a company to improve the efficiency of their properties including running day-to-day operations, maintaining buildings, and keeping a productive workforce. A facility manager will have to work on a strategic level including coordinating the demand and supply of facilities services.

Handling matters related to property and taking responsibility for onsite visitors are the typical job responsibilities of a facility management professional of the contemporary era. The facility manager performs a number of different services including managing team members consisting of technicians and project managers. A mixture of experience, skill, knowledge, and creativity are essential to do excellent work as a facility management professional. Facilities use computer-aided tools such as CAFM(Computer Aided Facilities Management) for driving efficiency throughout a built environment. CAFM Software is a cloud-based tool that enables facility managers to store and manage data in a centralized system.

Users can plan strategically and manage resources in the cost effective manner by using tools like CAFM Software. Increasing workplace efficiency, reducing costs, improving strategic processes, providing agility, and providing accessibility are the illustrious benefits of using CAFM software. A facility manager is primarily responsible for the security, maintenance, and services of work facilities. Facility management professional will be skilled in agreeing contracts for services including security, parking, cleaning, technology and catering. A facility management firm supervises multidisciplinary team of staff members including cleaning, maintenance and security.

People at the helm of operation and maintenance services make sure that basic facilities like water and heating are well maintained. Managing budgets and ensuring job effectiveness are the tasks that come under the purview of operation and maintenance services. Allocating and managing space between buildings is another vital job responsibility of the operation and maintenance services team. A facility management company oversee building projects, renovations and refurbishments. Drafting reports and making written recommendations are other key functionalities of an operation and maintenance service team.

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Sukhchain Singh

COO of Tejjy Inc, A BIM & Construction Consulting group in the Washington DC Metropolitan Area! Head of visions for Construction Management. Contact: Tejjy.com